What to Expect

We work hard to make our patients feel comfortable. Going in for any medical visit can be a bit daunting, so we’ve outlined exactly what you should expect when coming in for your first visit.

  • You will be greeted by our friendly front desk staff who will walk you through the intake process and prepare you to see your physical therapist.
  • We will spend one-on-one time with you discussing your health history and learning about your specific goals and movement limitations.
  • We will conduct a thorough movement evaluation to determine the best path forward for eliminating your pain and dysfunction long term.
  • We will provide interventions on your first visit to get you moving and feeling better.
  • Listening to your unique needs, we will create a custom home-activity plan for you that is designed to help improve your condition and help you meet your goals.

Accepted Insurances

As a courtesy to our patients, we will verify your health benefits prior to your arrival to determine if there will be a copay, deductible, or coinsurance for therapy services.

We gladly accept the insurance plans listed below. If your plan is not listed, please call us at 501-676-5540 as we are always adding new insurance plans.

  • Aetna
  • Ambetter of AR
  • Anthem
  • AR Blue Cross Blue Shield
  • ArKids
  • Cigna
  • Golden Rule
  • Health Advantage
  • Humana Choice PPO
  • Humana Gold Plus
  • Medicare
  • MediPak Advantage
  • Municipal Heath Benefit Fund
  • Mutual of Omaha
  • Old Surety Life Insurance Company
  • Qualchioce
  • Qualchoice Advantage
  • Railroad Medicare
  • Self-Pay Packages
  • Tricare
  • TriWest
  • True Blue PPO
  • UMR
  • Union Pacific Railroad
  • United Health Care
  • United Health Care Medicare Advantage Plan
  • United Health Care – Care Improvement Plus
  • Veterans Administration
  • WellCare
  • Windsor Medicare Extra

Disclaimer: While this is an extensive list, health plans do change regularly without prior notification. We recommend that you verify with your health plan what physical therapy benefits you have available.


For those patients who do not have health insurance or those who have maxed out their benefits, we offer a private pay plan. Please contact us today for more information on our fees for service and payment details.

How to Prepare

Being prepared for a visit to physical therapy will make your experience a lot more enjoyable. Here’s a list of everything to bring or have prepared for your first visit:

  • Driver License or State ID
  • Insurance Card
  • Documentation of a Physician Prescription or Referral (if required by your insurance)
  • Form of Payment for Copay / Coinsurance / Deductible (if required by your insurance)
  • Completed Patient Paperwork (optional – may fill the paperwork out upon arrival)
  • Activity-appropriate clothing and shoes. If you are coming in for a lower-body impairment, please bring shorts.

Not sure if Physical Therapy can help you? Schedule a free consultation.

Free Consultation

We offer free consultations to discuss current musculoskeletal aches and pains to determine if physical therapy is right for you. If we feel that physical therapy isn’t right for you, we will make an appropriate referral to another health care provider. If physical therapy is right for you, we will discuss how we can help and schedule you for a full initial evaluation.

Patient Registration

At Lonoke Physical Therapy and ProMotion Physical Therapy, we want to maximize your time with us. Prior to your first visit, please print and fill out the patient intake packet below. Please bring them with you to your first visit along with your insurance information and photo ID.

Intake Form

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Health Summary

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Financial Policy

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Missed Appointment Policy

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Frequently Asked Questions

Our frequently asked questions give answers to the questions many of our patients have before coming in for their first visit.